702 PREP SUPPORT
Need assistance? Check our frequently asked questions below or send us a message!
- Can I pay cash on delivery?
Yes, you can. Please try to have exact change as our drivers may not have change for larger bills. Our drivers will text you when they are en route so that you can prepare your payment ahead of time.
- Will I be auto-billed for future orders?
No, we do not offer any subscription plans, so you will never be auto-billed. Every order is week by week and the cutoff is always Saturday at 11:59 pm. We send out weekly reminders on Saturday so that you can place your order. You can submit an order in under 3 minutes, which leaves you with 1,437 minutes to do whatever you'd like with the rest of your day.
- Do you offer Ketogenic Meals?
Yes, we do. 90% of our meals can be adjusted to make them Keto friendly. We will take out the starchy carbs and replace them with double vegetable and then add a healthy fat such as raw olive oil, raw coconut oil or avocado to make your meal as Keto friendly as possible. Just make sure to add in the special-order notes, “Make all meals Keto”.
- Are macro-nutrient breakdowns provided?
Yes, they are. Macro-nutrients can be found on our website when you click on menu items and are also provided on the labels on your meal containers amongst heat times and special instructions.
- Do you offer vegan menu items?
At this time, we do not offer vegan menu items. However, we will be adding such items to our menu in the future so that we can cater to all of our plant-based clients.
- What Time Is Delivery?
Deliveries go out every Monday at 3 pm. Please make sure that someone will be present to receive your order. Each driver takes 8 deliveries at a time. Our delivery driver will contact you via text message when they're en route. All of our deliveries are stored in insulated, keep cool bags with ice blankets underneath to assure your food stays fresh. You will receive your order no later than 7pm pacific time. If you are not available to receive your order, please keep a cooler by the entrance to your home and we will provide a generous bag of ice free of charge.
- Can I Pick up My Meals?
Yes, you can. You can pick up your order every Monday between 9 am - 4 pm. You also will not be charged the $7 Delivery fee at checkout.
- Can I schedule a specific delivery time?
You cannot schedule a specific delivery time, as we use the highest level of technology to sort out our routes. Deliveries go out every Monday at 4 pm. You will receive your order no later than 8 pm pacific time.
- Can I pay cash on delivery?
Yes, you can. Please try to have exact change as our drivers might not be able to provide change of large bills. Our drivers will text you when en route so that you can prepare your payment ahead of time.